Frequently Asked Questions (FAQ)

1. What is The Wonder of You Waxes?

The Wonder of You Waxes is a home-based candle making business dedicated to crafting handmade candles and melts with love and care. Each product is meticulously created to provide you with a delightful sensory experience.

2. What products do you offer?

We offer a variety of handmade candles and melts in a range of captivating scents and vibrant colours. Our products include soy wax candles, wax melts, and unique burners to enhance your ambiance.

3. How long does it take to process and deliver orders?

We pride ourselves on our swift handling and delivery process. Orders are typically processed within one business day. We utilize Royal Mail 48 Tracked service for reliable and efficient delivery.

4. What if my order arrives damaged?

While we take every precaution to ensure your order arrives in perfect condition, we understand that accidents can happen during transit. If your order arrives with broken items, such as melts, jars, burners, or candles, we will gladly offer a refund or exchange. Please contact us within 7 days of receipt with details and photos of the damage.

5. Can I return items if I change my mind?

Yes, we accept returns within 7 days of receipt for items returned in their original condition and packaging. Please note that the buyer is responsible for return postage costs. Once we receive the returned package and verify its condition, we will issue a refund or exchange.

6. How do I contact customer support?

For any inquiries, assistance with orders, or feedback, please reach out to our dedicated customer support team at alison@thewonderofyouwaxes.co.uk or through our online contact form at www.thewonderofyouwaxes.co.uk/contact-us.

7. What happens after I submit the contact form?

Once your message is sent successfully, you can expect to hear back from us soon. In the meantime, feel free to explore our collection of handmade candles and melts to add warmth and fragrance to your home.